Refund & Billing Policy — AGNURA

1. Plans

• Free — one-time AI credits when you create an account. No monthly refill.
• Pro (monthly) — recurring subscription billed through Stripe. Each paid month grants a fixed credit allotment (shown on the Upgrade page). Unused credits expire at the end of the billing period and do not roll over.

2. Cancellation

You may cancel anytime from app.agnura.com/billing using Cancel or update payment (Stripe Customer Portal).

• Cancellation typically takes effect at the end of the current paid period (cancel-at-period-end).
• You keep access to remaining Pro credits until they expire at period end.
• We do not grant a cash refund for unused credits when you cancel normally.

3. Failed payments

If a renewal payment fails, your subscription may be marked past due. Update your payment method in the Customer Portal promptly. Remaining credits (if any) can still be used until they expire; when credits reach zero, managed AI requires a working paid plan or new credits.

4. Refunds

• Normal cancel: no prorated cash refund for the current month or unused credits.
• Failed AI calls: if a managed AI request fails after a credit was reserved, we restore that credit automatically where our systems can detect the failure.
• Billing errors / double charges: email hello@agnura.com with your account email and Stripe receipt. We will investigate and, where appropriate, refund via Stripe.
• Chargebacks and payment disputes are handled through Stripe and your card issuer; we may disable the account and expire remaining paid credits while a dispute is open.

5. Receipts

Stripe sends receipts and invoice emails for successful and failed charges when customer emails are enabled in Stripe. You can also view invoices in the Customer Portal.

6. Contact

Billing help: hello@agnura.com.